Customer care
Terms and Conditions
The terms of shopping with Grydworks.
Our store
This website is operated by Grydworks, 20 Rue De La Font Picou, 11270 Fanjeaux, France. Questions about these terms can be sent to [email protected].
Products and information
Product pages describe the materials, dimensions, colors, included pieces and care guidance for each item. Review these details before purchase. Screen settings can affect how colors appear. Do not rely on a photograph to establish dimensions; use the listed measurements.
Prices and charges
Prices are listed in U.S. dollars. The applicable item prices and shipping and tax amounts are presented in the checkout summary before payment authorization. Product information and prices may be updated; contact us if you notice an inconsistency.
Payment authorization
By submitting a payment through an available payment service, you authorize the charge shown at checkout using your selected payment method. You must have authority to use that method and provide accurate billing information. A payment must be confirmed through the payment service before it can be treated as completed.
Orders
Provide accurate contact and delivery information when placing an order. An order submission or payment attempt alone does not establish that payment has completed or that an order has been accepted. Any order acceptance and confirmation must reflect the actual order and payment status. For questions or requested changes, contact customer support.
Delivery
Free standard shipping to the 50 United States and Washington, DC. Handling: 1–2 business days. Transit after dispatch: 3–4 business days. Estimated total: 4–6 business days. The Shipping Policy explains the cutoff, working days and delivery limitations. Please review it before placing an order.
Returns and refunds
Our Return & Refund Policy describes the 30-day request window, eligibility, return authorization, return shipping responsibility and approved refunds. It forms part of these shopping terms.
Website use
Use the website lawfully and do not attempt to disrupt its operation or misuse other people’s information. Website content and original brand assets may not be used in a way that infringes applicable rights.
Applicable rights and contact
These terms do not exclude consumer rights that cannot lawfully be excluded. Contact [email protected] for questions about products, orders or these terms.
Grydworks · [email protected]