Customer care
Privacy Policy
Information used with a clear purpose.
Who we are
Grydworks, 20 Rue De La Font Picou, 11270 Fanjeaux, France, operates https://grydworks.shop. Contact [email protected] for privacy questions or requests.
Information you provide
We may receive contact details such as your name, email address and telephone number; delivery and billing addresses; order details; and information you provide when requesting customer support or a return. Payment-related information may be handled by payment providers as necessary to process an authorized payment.
How information is used
We use information as necessary to respond to requests, process and fulfill orders, arrange delivery, support returns and refunds, maintain relevant transaction records, and comply with applicable obligations. We do not use your information for marketing tracking on this website.
Service Providers and Partners
We may share information with trusted service providers, such as payment processors, delivery companies, hosting providers, and customer support providers, as necessary to fulfill orders, process payments, or provide other requested services. Information may also be disclosed where required by law or to address a legal claim.
International handling
We are based in France and serve customers in the United States. Information may be processed in countries where we or the service providers involved in your request operate, subject to applicable requirements.
Browser storage
The website stores selected product identifiers, options and quantities in your browser to retain your shopping cart between visits. See our Cookie Policy for details and removal instructions.
Retention and requests
Information is retained as necessary for its purpose and applicable obligations. You may contact [email protected] to ask about access, correction or deletion of your information or other applicable privacy rights. We may need information to verify a request and will explain any relevant limitations.
Policy updates
We may update this policy to reflect changes in our practices or applicable requirements. The policy displayed on this page describes our stated practices.
Grydworks · [email protected]