Frequently asked questions.

We deliver to the 50 United States and Washington, DC. U.S. territories, PO Boxes and APO/FPO/DPO addresses are not supported.

Standard shipping is free on all orders.

Free standard shipping to the 50 United States and Washington, DC. Handling: 1–2 business days. Transit after dispatch: 3–4 business days. Estimated total: 4–6 business days. Our order cutoff is 7:00 PM Central Standard Time (CST, UTC−06:00), fixed year-round without daylight saving changes. Business days are Monday–Friday, excluding U.S. federal holidays. Orders placed before the cutoff use that business day as the handling start date. Orders placed at or after the cutoff, on weekends or on holidays use the next business day.

Check the listed dimensions, material and number of pieces. Measure your shelf or floor space, and allow room for handles, lids and access. Dimensions are listed in centimeters.

Use the care instructions on its product page. Cleaning methods differ for cotton rope, felt, fabric, polypropylene, bamboo and steel.

Request a return within 30 calendar days of receipt. Change-of-mind returns must be unused, in original condition and original packaging. Contact us for authorization before sending anything. The return address is in France.

We pay for returns caused by our error, damage or defects. Customers pay for change-of-mind returns. There is no restocking fee.

Contact [email protected] with your order number and details. Photos can help us review the issue. Ordinary change-of-mind conditions do not exclude these reports.

Approved refunds are returned to the original payment method within 10 calendar days.

Use the payment options available at checkout. A payment attempt is not a completed payment. Any confirmation must correspond to the actual payment and order status. Contact support for help.

Email [email protected]. Our company address is 20 Rue De La Font Picou, 11270 Fanjeaux, France.